We very much look forward to welcoming you into our Guest House and will do our best to ensure you have a wonderful stay with us. The Wayfarer is superbly situated in beautiful Torquay, at the heart of the English Riviera, in the county of Devon. The gentle climate, stunning views, delightful parks and gardens make Torquay a place where all the family can relax and be entertained. Torquay is the perfect base to discover the rest of Devon from moor to sea.
These are our updated terms and conditions, taking into account the additional everyday tasks necessary to minimise the spread of the virus. Please remember it is everybody’s responsibility to adhere to the guidelines set out by the Government and those requested by ourselves in order to keep everyone as safe as possible.
When you make your booking, you are entering into an agreement with us.
Valid credit or debit card details must be provided, at time of booking, in order to secure the reservation. We will use this card to take a deposit equivalent to the room(s) standard one-night rate.
If you are unable to secure the reservation with a credit or debit card, we require payment by BACS equal to the room(s) standard one-night rate. If you are unable to pay using BACS, we will require a cheque to be sent to us, equal to the room(s) standard one-night rate. We will then send confirmation once the money has cleared. Please see the Payment policy below for guests wishing to pay by cash.
Full payment of the reservation will be debited from the credit or debit card provided 7 days prior to your arrival date. Where the deposit has been made via BACS or cheque, we will contact you to discuss final payment no less than 10 days prior to your arrival date.
We reserve the right to cancel a reservation if payment is not received by the due date.
As mentioned above, a deposit of one-night’s stay will be taken upon booking. Full payment is then due 7 days prior to arrival. We accept BACS, cheque and major credit and debit cards; Visa Debit / Delta, Visa Credit, Maestro / Switch, Mastercard, American Express – at no additional charge. For those guests wishing to pay cash, valid debit or credit card details must be provided, which will be pre-authorised for the full booking amount, but cash payment on arrival accepted instead.
Guests must show picture identification on arrival. For overseas guests we require sight of and details from a valid passport; Nationality, Passport number, Visa number (if applicable), Signature.
Reservations made online, or via online travel agents, may be subject to differing terms and conditions in force at the time of booking. This is to protect your security in carrying out the booking and providing credit card details over the internet.
Cancellation by guest
We are a small business, so cancellations can have a big impact on us, especially if we have turned away potential guests in favour of someone who has already booked and who then cancels. We do, however, appreciate that unforeseen circumstances can intervene, and we try to be as sympathetic and helpful as possible in such cases.
In the event of a cancellation more than 7 days prior to the scheduled date of arrival no charges will be made. For cancellation of the whole booking, to avoid incurring charges, written notification of cancellation must be received no later than 7 days prior to arrival. Where payments have been made, we will refund these to you using the payment method. Refunds may take up to 10 working days to clear.
If you cancel your reservation within 7 days of the scheduled date of arrival no refund will be given and the full charge incurred.
Changes or amendments to the reservation will be reviewed on an individual basis and some examples are given in ‘Substantial changes requested by guest’ found below.
No refund will be offered for no-shows or early departures.
Cancellation by us
Should it become necessary for us to cancel a booking we will contact you immediately. Any payments made will be refunded in full. For bookings being cancelled less than 7 days in advance and if you wish us to, we will attempt to book you into another local bed and breakfast of a similar quality, in a similar standard of room(s). Should this establishment be more expensive than the Wayfarer Guest House, we will pay the difference for the first night of your stay. Our liability will not extend beyond these conditions.
Specific rooms requested
If a booking is made with a request for a specified room and this room is later required to meet a guest’s specific needs or rendered unusable via circumstances beyond our control, we reserve the right to transfer the booking to an alternative room of similar quality.
Substantial changes requested by guest
A “substantial change” means a change of date, a change to duration of stay or a reduction in the number of rooms originally booked.
Any substantial change to a booking must be requested verbally and then in writing. Notice of substantial change will only be effective on the day that it is received in writing.
Any request for a substantial change will be reviewed on an individual basis and agreed where it is possible to do so.
For all substantial changes notified within 7 – 14 days of arrival, we are entitled to charge a fee equivalent to the standard one-night rate of all affected rooms. For all cancellations and substantial changes notified within 7 days of arrival, we are entitled to charge the full cost of all rooms affected.
Where any change or cancellation affects the number of group members, we will recalculate the cost of the arrangements and re-invoice you accordingly.
Damage and Breakages
Please take care of our home. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur, especially if you accidentally spill something – it’s much easier to clean if we know what it is and act quickly. We do not normally charge for breakages, but we reserve the right to charge for repair or making good if the damage is significant.
You have access to the building and your room 24 hours a day throughout your stay using a set of keys given to you when you register on arrival. You have full responsibility of these keys for the duration of your stay. Lost keys will be charged at £30.00 per set plus any additional costs incurred, such as locks having to be changed.
We do not accept liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves whilst acting in the course of our duties.
Wayfarer Guest House reserves the right to terminate without notice an individual’s stay due to unacceptable behaviour or as a result of actions which are likely to endanger or offend others. In such circumstances any outstanding account must be settled, no refunds will be made.
Smoking, including the use of e-cigarettes, is NOT permitted within any part of the Wayfarer Guest House. Please note that offending guests will be asked to leave immediately and will be liable for professional cleaning of any rooms affected as necessary. In the event you are asked to leave, any outstanding nights booked will not be refunded.
We have a zero-tolerance approach to anyone suspected of or found to be taking, using or smoking any type of recreational drugs on our premises. Guests found to be breaking this house rule will be subject to the termination policy above and where applicable charged for professional cleaning of the affected room(s).
We have very limited parking available at the rear of the Wayfarer Guest House with just 2 spaces. These spaces cannot be pre-reserved and are on a first come first served basis. Cars are parked at owners’ risk.
Children must be supervised by a responsible adult at all times, especially in bedrooms. We regret that children under 7 years of age cannot be accommodated in any of the rooms.
Pets are not permitted.
We are happy to return items that have been left following departure. However, there will be a minimum charge of £6.50 to cover admin and postage and packaging.
Daily room tidy
We aim to provide daily room tidies which includes replenishing items on the hospitality tray, straightening beds and emptying bins. For guests staying for more than 7 days we will carry out any bed linen changeovers during this time too. We aim to do this between 10.30am and 1pm but will liaise with the guest to ensure timing is appropriate.
You are advised to lock your bedroom door when you are not using it to avoid the risk of theft or damage by a third party. We reserve the right to charge for any of our items which go missing from the room during your stay.
We reserve the right to change our prices at any time. This does not affect bookings already made.
All published rates are inclusive of VAT at the current rate. We are not a VAT registered business.
By using our Wi-Fi Service, you automatically agree to the terms and conditions of use in force at the time.
We take all reservations in good faith and as we are unable to judge reasons for change, cancellation or no-show, you are reminded that no exceptions to the above conditions will be made and that any reservation made with the Wayfarer Guest House for accommodation, goods or services that are pre-booked, either verbally or in writing, are legally binding. For this reason, we advise that you take out a suitable insurance product to cover against unexpected costs such as cancellation fees. In addition, we may take legal action, through the Courts, to recover any outstanding debts.